FAQ
Here you can find answers to common questions about our products, production time, shipping, returns, materials, and custom orders.
If you cannot find your answer here, please contact us at info@pergestudio.com
FAQ
Where do you ship from?
We ship from Miami, Florida, USA
How long does production take?
Production time typically ranges from 1 to 3 weeks depending on the product. Smaller home decor items usually ship faster, while larger items such as sinks may take longer because each piece is handmade and made to order.
How long does shipping take?
Shipping usually takes 1-3 business days within the United States.
Do you accept returns?
We accept returns within 30 days. Customers are responsible for return shipping costs unless the item arrives damaged.
What if my item arrives damaged?
Please contact us within 48 hours with photos of the item and packaging. We will offer a replacement or refund.
What materials do you use?
We use stone composite, concrete-based materials, Jesmonite, and other casting materials.
Are your sinks compatible with standard drains?
Yes, our sinks are compatible with standard US 1.75" drain fittings.
Do you offer custom or wholesale orders?
Yes, we offer custom and wholesale orders.
How can I contact you?
You can contact us at info@pergestudio.com